Give an example of a situation where you provided services that were customer-focused. Support business to develop process models, relevant documentation and training for a dynamic Process Improvement Coordinator to join the team. Tell us about any adjustments you may need for the assessment process. Recruitment Support Officers work Monday to Friday during business hours from 8am to 4.30pm (hours will vary if part time).. Your application. You'll also find general information, application checklists, and much more that can help you in your career. Example: Responding to a targeted question about your interests. Be specific dont tell us what you think you might do in the situation tell us what you did. Tell us about any adjustments you may need for the assessment process. your reasons for applying - "Why did you apply for this role?". let them know you have progressed through the assessments. They usually involve completing several assessments over a part or whole day. We may ask you to complete a cognitive ability assessment or a personality questionnaire as part of the application process. For the primary, legal, digital, and engineering streams the activities are a structured interview and a group activity. Stage 1: Online application. Other assessments vary depending on the job and what is being assessed. material foroperational Situational judgement tests are realistic scenarios that you might experience on the job. The code and framework applied to all PSC employees. Position Classification: Admin Officer Level 4. Location:Sydney /Hybrid working options. They are the next stage in the process after the job application. Working both in and outside the classroom, school administration and support staff use their skills and talents to help prepare young people for rewarding lives. Applying for the Position. Sydney. Total remuneration package: $66338.79 - $67937.54. NSW Health offers a world class public health system providing a comprehensive range of health and health-related services across NSW. An effective assessment process uses multiple methods to collect objective evidence about capabilities, experience, knowledge and other essential requirements relevant to the role. The purpose is to determine if you can do a technical part of a job. Service NSW was set up in 2013 as a one-stop shop for NSW Government services. Applying for a position with NSW SES: All applications will need to be submitted . Merit based stages Learn more about STEP 3 STEP 4. All rights reserved. Temporary and casual roles may be suitable for time limited working visas. You should be aware that certain information relating to your use of these websites will be collected each time you visit the www.iworkfor.nsw.gov.au website. These help us to find out a bit more about your past performance and confirm your suitability for the job. Agencies may contact you to complete a reference check. Set aside time in your day to do the assessments so that: Find a quiet location away from distractions and disturbances. The usual, apply through recruitment, phone interview, in person interview, referee check, offer. Our library opening hours are between 8.30 am to 8.30 pm. Steps of the recruitment process. Coordinate, monitor and review business processes to identify gaps and psychometric testing. customer experience to all citizens across NSW. If you are the successful candidate, well done! For enquiries relating to recruitment please Candidate documents are not kept for future jobs. Be the face or the voice on the frontline giving support to customers, communities and industry across NSW. Competitors: Unknown. If you are successful in the recruitment process, we will contact you to confirm your position in the graduate pool for the relevant stream. The recruitment and selection guide helps recruiters and hiring managers in the NSW Public Service to make informed hiring decisions. In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. Information on types of flexible work, how to implement it in your agency and policy guidance. Support Hiring Managers throughout the recruitment process by working closely with them to write job ads that sell the position and facility/ location to potential candidates. Monthly RDO, 5 weeks annual leave and free travel pass. How to request and access PSC information under the GIPA act. your career objectives - "Where do you see yourself in . With over 25,000 people working right across NSW, we drive the continual development of . Please note that if your application has progressed for the social work stream, as well as another stream, you will be required to complete two different assessment centres. Includes reports from 2012 to now. processes to support business operation NSW government sidelined independent recruitment process when hiring child safety watchdog Choosing its preferred candidate, the Perottet government once again finds itself having to answer. Our values of accountability, trust, service, and integrity drive our initiatives and culture. are applied. why you want to work in the NSW Public Service. listed by Search Criteria. Book in early to secure your preferred date. his is a Category B position. They may be written or presented through video or audio format. Employment and residential checks Fitness/Psych Medical 3. You belong in our diverse and inclusive workplace. Read more about the application process for the 2023NSW Government Graduate Program. Sometimes targeted questions ask you about: These types of questions give you the chance to tell us about what drives and motivates you. Information for graduates with disability. Assess candidates using multiple assessments to provide a solid evidence base for your selection decision. show why you are a good fit for the agency and NSW Public Service. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: enable candidates to perform at their best Includes the Aboriginal Employment Strategy, Aboriginal Employment and Development program, Aboriginal employee networks and cultural protocol guidance. optimise business outcomes . Try to get a good nights sleep beforehand. Review your previous work (paid and volunteer) and study experiences. Information on what to consider when looking for jobs. Applicants who are able to do this are more likely to progress through the application process. Very impressed with Pulse Recruitment's team's attention to the job brief. We are committed to our equal opportunity policy at every selection stage. Test your computer equipment before you start. With a population of almost 25 million and 14 million jobs in the country as of September 2018, Australia's employment market is competitive. 2. east Writing your application Information on writing your cover letter, resume and answering targeted questions. Other assessments vary depending on the job and what is being assessed. They help us to learn about how you are likely to perform the job. Information about adjustments throughout the recruitment process and how we can support you. Multiple positions are available, including full-time and part-time. The purpose is to determine if you can do a technical part of a job. Information on writing your cover letter, resume and answering targeted questions. Legal requirements GSE rule 16 sets out the merit principles that apply to employment decisions in the Public Service. Our employee recruitment and selection policy describes our process for attracting and selecting external job candidates. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351. If you're interested in working in the NSW public sector, you can search for a job online at the 'I work for NSW' website. Test your computer equipment before you start. Review the job advertisement and role description. A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. an interview. calibrated against core values of passion, teamwork, and accountability to This is your chance to show us who you are and put your best foot forward! Carefully review the job advertisement to determine if the role is right for you. The Public Service Commission acknowledges the Gadigal people of the Eora Nation, the traditional custodians of the land on which our office stands. Information for graduates with disability. your capabilities, knowledge and experience compared to the successful candidate. service check (for current NSW Government employees). At this stage, you will be asked to complete two different online assessments: an individual task and a personality assessment. Discrimination laws relate to the recruitment process; Tread carefully when considering criminal records in recruitment and during employment [1] NSW Civil and Administrative Tribunal reengineering,and processes to support business operation If the referee reports are satisfactory, we may make you an offer. processes to meet the business objectives 1. Review the role description to help you understand the capability and other important things about the job. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). opportunities for improvement is specific to the job you are applying for. If you are invited to an interview, you may be asked to upload a number of documents to your application online. All new employees must agree to comply with the requirements outlined in the policy. (BPM) to ensure effective governance and best practice processes and principles Melbourne is home to our Transdev Australasia shared services teams. Submit your application by the advertised closing date and time. The guide is organised around five areas that have the biggest impact to achieving successful recruitment outcomes. The firefighter recruitment campaign takes up to five months to complete and consists of three main sections: STEP 1. This will include a list of dates and times. The application will be auto-populated with relevant information from your profile, which you will be asked to review and update. Position Classification:Administration Officer Level 4 Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging Hours Per Week:38 Requisition ID:REQ381575. Check that you've received an email confirming your application. Summary a brief introduction about you, your work experience, training and interests. Stages in the recruitment process Stage 1 - Application Carefully review the job advertisement to determine if the role is right for you. Please visit Microsoft to upgrade to MS Edge. Search for a job at I Work for NSW. We are focused on delivering first-class customer service, digital transformation and regulatory reform. a case study exercise where your group responds to a brief on a realistic business scenario. Guidance for HR and hiring managers to provide a good experience when onboarding employees. If you apply for employment in NSW Health through the NSW Health Career Portals and Recruitment system you will be asked to create a personal profile and provide personal information, which may include your name, address, contact details, professional registration details and details about your qualifications and credentials. Our common interview format is the structured behavioural interview. Recruitment initiatives Allied health Medical Nursing and midwifery Oral health For students Workforce and employment Search for a job NSW Health currently employs more than 100,000 people across the public health system. Your application should include responses to the targeted questions and your resume / CV. Our agency is passionate about delivering first-class efficient enhancements in operational efficiency, customer service, systems and Copyright 2015 NSW Public Service Commission. Human Resources and Recruitment | Recruitment, Central & North Coasts - Newcastle & Hunter Valley / Newcastle, Hunter & Region. calibrated against core values of passion, teamwork, and accountability to other activities, such as group exercises or role plays. Depending on the role and the size of the candidate pool, this stage may include an initial phone interview. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. The GRP facilitates the recruitment of teacher education graduates for . businessobjectives and Be aware of the work done by the agency and their priorities have a browse through their website to find out more. For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2. bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. Late applications may not be accepted. About. Are you passionate about achieving results and taking great pride in your work? processes to meet the business objectives The application will also include: If you are successful in progressing to the second stage of the process, you will be notified via email. presentations or written exercises. Now, for the exciting part - the start of your new career in NSW Government! You may not proceed through every stage of the assessment process. Review the role description to help you think about whats involved in the job. In group exercises assessors observe you as you work with other candidates to solve a problem and discuss a topic. More than 100,000 people work in or directly with NSW - Health, across 15 Local icts, NSW Health DistrAmbulance, NSW Health Pathology, Sydney . The recruitment and selection process cannot begin until/unless a complete analysis of the need for the role is done. explain how youve shown your knowledge, skills, and abilities in a certain situation. Guidelines, templates, capability comparison guide, and a library of sector role descriptions. supportting business process improvements, providing solutions aligning with This is something you must have, otherwise you cannot progress. Tell us about something you did to serve customers in that context. When we invite you for an interview, we will also request contact details for your referees. make informed recruitment and selection decisions. business strategic plans. a range of business processes identification, modelling, analysis, design and and co-ordination to:1.Risk and compliance management2.Organisational strategy and business performance3.Grants administration and fraud control4.Audits and resulting actions5.Privacy, procurement and information governance6.Middle office transactional processing. Capability Application Toolto prepare for the recruitment process by accessing Please enable scripts and reload this page. Some roles require you to be at least eighteen (18) years old. Please read and understand NSW Health policy directive. We welcome applications from Aboriginal and Torres Strait Islander candidates and we have an Aboriginal Employment Consultant that can provide support. We will ask your permission to contact your referees before we do the checks. To be 3. If your application progresses through initial screening, the next stage(s) will involve capability-based assessments. If you did something as part of a team, be specific about your role. Those who successfully make it through the Recruitment process will be invited to undergo the UCWE. Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! They may ask you to: They are often designed to find out about your capabilities and if these suit the role. Our agency is passionate about delivering first-class I look forward to working with Pulse and the team in the new year when we start hiring again! analysis, design reengineering to support business process improvement and All rights reserved. Read about further information to assist you throughout the recruitment process. Candidates will not progress if they do not compare as well against other candidates. The Department of Customer Service (DCS) is a great place to work! Allow 2-3 hours to complete the entire application. Information on how to request adjustments to the application and assessment process if you need them. Biographies and information on our senior executives. need you to develop and present your strategy (for example, for the design and implementation of the program). become familiar with all aspects of the job. Coordinate, monitor and review business processes to identify gaps and In-tray exercises simulate administrative aspects of a role. Be aware of the work done by the agency and their priorities have a browse through their website to find out more. Other assessments vary depending on the job and what is being assessed. Complete and submit your application. Please note the Social Work stream and the Engineering stream will have different versions of the activities. 2. Please note the help desk operates during normal business hours only. listed in the role description. Well also provide your assessment results to your employing agency to support your development. Work experience (paid and volunteer) with most recent experience first. Recruiter: usually affiliated with HR and responsible for the HR recruitment process. when we expect a large number of applications. use a real business situation such as the start-up of a new program. NSW Fire Recruitment Interview Process Format: Candidates will face questions from four different two-person panels to ensure divergent opinions determine the best candidates for the role. Great news, the Recruitment Beyond NSW Program supports qualified teachers to gain approval to teach and ongoing full-time employment with the NSW Department of Education in regional and high-demand schools. assume you have a role in a fictitious organisation, work through the documentation in your in-tray, prioritise the importance of the in-tray contents. Because of this, recruitment agents have an important role in educating and reminding employers about their legal obligations. Employment Type: Various Permanent and temporary opportunities. Willing to work an average of 2 to 3 days per week (casual and part-time). Undergo all assessments of the recruitment process, these include: Security and background checks . Our team is friendly, supportive and passionate about our work, which is attributed to the rewarding feeling we receive when candidates are placed in positions that make a real difference to the local communities we serve. Education qualifications and relevant training. Try to get a good nights sleep beforehand. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: Getting recruitment right has never been more important. Support business to identify, drive and deliver continuous improvement and For further assistance, read the application checklist or frequently asked questions. Tell us what you did to resolve it. Relate your passions and interests to what the job offers you. Select the 'Apply Online' button. Have I always wanted to work in this occupation or sector? Set aside time in your day to do the assessments so that: Find a quiet location away from distractions and disturbances. Our work is continually Make a difference to the lives of 8 million people in NSW. business strategic plans.In this role, you will: We want to find the best people out there for our team - but we also want to make sure that we find the right team for you! customer service on behalf of the NSW Government and Good cover letters use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. You will be asked to select your preferred program stream/s. Graduates receive a competitive salary, study support and a permanent role upon completion of the program. Candidates involved in a NSW government recruitment process have an interest in information which informed the decision making and candidate selection processes in relation to that recruitment. Assessment centres will be held in September and early October. The Strategic Workforce Planning Framework and planning cycle. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. These may include: We will tell you about the checks that apply to the job and we will ask you to consent to these checks before we do them. These might be from: This will help you to write a cover letter, update your resume and respond to targeted questions. Industry: National Services & Agencies. Set clear criteria for talent early on in the recruitment process and be consistent with the questions you ask each candidate. include any specific information requested in the job ad, address the focus capabilities listed in the job ad, look through, showcase your achievements in past jobs or from other contexts, for example volunteer work, show us that you have most of the skills we are looking for, tell us about your passions and interests, show us how your current skills are transferable to new situations. Support the adoption and continual improvement of Business Process Management businessobjectives and You do not need to attach a resume or cover letter. We offer more than just a job, with careers almost as diverse as our people. 03/03/2023. The application process Read more about the application process for the 2023 NSW Government Graduate Program. Initial interview questions generally relate to: your experience - "Tell me about yourself" and "What are your strengths and weaknesses?". Capabilities are: They come from the NSW Public Sector Capability Framework. Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Careers in product management, software engineering, design, customer experience (CX), user experience (UX), cyber security and more Join us and use the latest technology to build and deliver products that put the customer front and centre. present your findings, in writing or verbally. As the purpose of recruitment is to identify the applicant best suited to the role and the needs of the Ministry of Health based on merit, not all applicants will progress through all stages. Copyright 2015 NSW Public Service Commission. Other agencies where you may be placed for a graduate rotation may also require proof of full vaccination. Grade: SNSW Grade 5/6 -The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. we are passionate about delivering a positive customer service experience. This means you have met the job requirements and may be considered for similar jobs for up to 18 months. A report into how the Commissioner decides to use their power of inquiry. You will be responsible for undertaking analysis on You should prepare a succinct application demonstrating why you believe you are the best person for the position. How you will be communicated with throughout the application and assessment process. We have opportunities at senior, mid and junior levels. Key policies and resources to equip you with the knowledge, skills and tools to be an effective people manager. Transdev proudly operated bus services for a third of Melbourne's bus network on behalf of Public Transport Victoria from 2013 - 2022. On the day, you will receive a briefing and be given the opportunity to ask questions to ensure you understand the requirements for each activity. Recruitment Process The application process varies from program to program. Answered 1 January 2019 - Customer Service Representative (Former Employee) - North Sydney NSW Pleasant group interview, very professional Answered 21 October 2018 - Fraud Specialist (Current Employee) - Sydney NSW 1 fave to face interview NSW Department of Education's Graduate Recruitment Program (GRP) at any time during your final two semesters of study. Visit the Not being fully vaccinated (or providing proof of vaccination) where it is required may result in an offer of employment being withdrawn. If this sounds appealing to you, we welcome your application! You then present this to assessors when you attend for interview. The recruitment and selection guide helps recruiters and hiring managers in the NSW Public Service to make informed hiring decisions. Ensure you have reviewed the requirements for each stream you are applying for. We aim to have a health system that values its workforce as a vital resource and treats its staff fairly. Salary Grade 5/6, with the base salary for this role starting supportting business process improvements, providing solutions aligning with COVID-19 Vaccination: If you are offered a role in the NSW Government Graduate Program, you may be required by the agency offering the role to be fully vaccinated against COVID-19, and to provide proof of vaccination. Most assessment activities are timed, and are likely to include reading from a computer screen or paper. Work with our agency partners to deliver a range of services from disaster relief and vouchers, through to licences and credentials. Rural/ Metro/ Mental Health/ Allied Health/ Nursing and be the lead contact to support Hiring Managers in that discipline. Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. successful in this role you will have: Experience in a similar role Strong communication, collaboration, and problem-solving The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. Review the requirements before you start the assessment, for example time permitted. Occupational Assessment, Screening and Vaccination against Specific Diseases - this is a Category B position. Let's look at a typical example of the role players in an HR recruitment process: Hiring manager: the person whose department needs the new hire. This outline will assist you to understand the recruitment process for NSW SES. The Public Service Commission's Employment Portal offers advice on recruitment and selection, including legal requirements of the Government Sector Employment Act 2013 and the Government Sector Employment (General) Rules 2014, and the NSW Office of Local Government oversees Guidelines for the Appointment and Oversight of General Managers (2011). Copyright 2015 NSW Public Service Commission. become familiar with all aspects of the job. providing coaching to a team member for a manager role. They measure stable behavioural tendencies and work style preferences. For more information, please visit: http://bit.ly/HNEHealthSteppingUp. We serve over 900,000 people, including over 50,000 Aboriginal and Torres Strait Islander people and employ over 16,000 staff. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. Situational judgement tests are realistic scenarios that you might experience on the job. Fair Work Commision (FWC) held that those concerns were valid, but the dismissal was unfair as they failed to afford the employee procedural fairness. Location:Sydney /Hybrid working optionsAbout ServiceNSWService NSW is the leader in providing upload your CV. Attention: NSW Caretaker Period has commenced: During the NSW Election caretaker period there will be no significant updates to this website. If you have a disability and require any adjustments to the assessment process, please discuss your requirements with the hiring manager or nominated contact person at any stage of the process. It is best if you can tailor the content to the job you are applying for. Candidates who are assessed as meeting the requirements for the role but aren't successful in their application may also be offered a place in recruitment pool for future vacancies. You then prepare a response in the form of a letter, email, memo, or briefing. Manage a portfolio e.g. Do you want a job with a purpose and love helping people? Complete tasks efficiently and with the goal of attracting a suitable candidate who will be hired whilst meeting KPIs/ recruitment timeframes. Review your previous work (paid and volunteer) and study experiences. Our digital services team employs over 500 designers, engineers and product managers. You can use this time to research and prepare your proposal, analysis or response. The same applies if you are a recruitment agent. How to report serious wrongdoing in the sector. The key to our success is leveraging the contributions of employees with different backgrounds and perspectives. Position Classification: Administration Officer Level 4. The job ad and information package will give you instructions on what to put in your application. A targeted question on capabilities asks you to describe how you used your knowledge, skills, and abilities in a certain situation. Will the job help me to serve my community? Personal details your name and contact details. 6. You'll find information about the organisation and our projects on our website, including recent media releases, which are a great snapshot of what we do. Survey reports and results at sector and agency cluster levels from 2012 to now. They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. Resources for senior public sector leadership, Cross sector networks to grow capability to deliver effective and efficient services, Recognising excllence in public services delivery.

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