Can you please explain if I am missing something here? There should be no LEDs lit up. If there are no errors I would press the button with the app open to see if you can change the assist levels from the button. Also, due to bad or cheap cables, this issue can happen. 204. Current supplied by the Battery Pack is too high. 0000002237 00000 n Switch off the eBike and allow the drive unit to either cool down or heat up to the permissible temperature. This wrong tendency will lead the throttle abnormality to break or damage. If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. I have replaced the throttle thinking that was the issue as the throttle never returned to the beginning position without me having to put it there manually. 0000001285 00000 n Please install the specific Battery Pack for your eBike System. Let the battery rest for 2 hours and replace the charger with a new one. This can be very annoying if left on, be sure to turn it off! Monday: Closed There are a few things to look over here. (435) 214-7287 All Ribble e-bikes are fitted with the Iwoc button on the top tube. You can try a different controller if you have one or ask for a replacement from the supplier. Find out here. If the problem persists, contact your eBike dealer. Remember, if youre unable to rectify any error, always contact your authorized dealer rather than doing guess works with no fruitful outcome. Up top, weve highlighted via video how to use the bicycles major features. Press Button A (top button) to change to the next level of assistance up to Level 3. First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. Let it cool down before using the bike again. Ebike.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Common Electric Bike Error Codes and Solutions, Electric Bike Error Codes List and Description, When the hall sensor is loose or blocked by silicone residue. Excessive temperature during use. The first time I ended up solving it by ridding it in this limp mode till the battery was down to 90% and when I plugged it in the error went away. This is a very important project for a big grade and he needs expert help. Check point is in good condition. I have a new hub kit and the first time l switched the display on it threw up an 8h code. Short press the button to set the LEDs to flash. You will need to return under warranty to a dealer that has the required cable. Yes, the battery is removable through the bottom bracket and the motor is also easy to replace. How can I display the current power level on her iPhone in the companion app? This thing prevents the battery from working effectively. This advanced motor system was first conceived by a team of engineers and cycle enthusiasts at the German automotive giant MAHLE. You are using an out of date browser. Check for any blockage or tear. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. Click the owl icon to create an account if you don't have one already. Press again (whilst it is flashing) to advance to the first assistance level (Green). Bosch Intuvia Owner's Manual. Seems to be a real issue with this battery after reading this thread. We've got you covered with our in-depth e-bike operation guide. >3.DHrxmYI@mKyOv\6) \xXgi^/GfQQhl DtZh[9VgAw9J;ATs?y/G;'L^P4SknV1&@H@2.QGk*I01bdD Bj}.Zrso J) |XiJg@"cM4,j=(ED8(eK24,j7s5PKGX*jTBn'L0oiV In addition to providing key data about the bike's systems, it's also capable of recording your ride data. Check the wires of the pedaling sensor (PAS) and Motor Sensor. The handlebar-mounted control unit has a bonus feature that provides a little extra assistance if you need to push the bike. Have you any clue what a 68h code might be? I took the bike to a local shop that promised they could work on the firmware. Red triangle with a message but I cannot read it because of my eyesight is poor up close. Error code 10 indicates that hall sensor connector is not connected properly. The throttle may get damaged, so inspect the throttle cable. Please see below information from Ebike motion, the picture of the cable part code X35GCU is the main cable that has a USB socket incorporated into it, that is the cable required to update and fix error codes. Eco, Urban and Sport will each offer a slightly different configuration on how much power is offered at each assistance level. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. The lightest range of e-bikes currently available today. Simply plug the bike into a household socket using the supplied charger and cable. If you are getting error code 08 (throttle issue) first check throttle connection carefully. Contact us for further assistance. For instance, if it is a less challenging climb, you may not need maximum assistance. If the error remains, try a new controller after unplugging the brakes. Or did you get the firmware update? You can always refer to the user manual, your ebike app on your smartphone, or the manufacturers website to get a detailed description of how to fix electric bike error codes. I havent ridden it at all so is there a faulty sensor in the hub? Check the position of the spoke magnet. Health Heart rate monitor - Pairs your heart rate monitor to your phone Override recommended MHR (max heart rate) Sends you a notification based on what you set your max heart rate to be Enable auto assist - super cool! Read caring for your electric bike to find our top tips for maximising battery life. ebikemotion APP is one application to be used in combination with one smartphone as bicycle computer for standard or electric bicycles (e-bikes). Speed or torque sensor error, often called electric bike error code 2, occurs when dust particles released from brake levers cause a blockage or overuse of the sensors. Perhaps the best feature of the Navigation function is the ability to add waypoints. 107 24 Adam, If the above tricks dont work for you have a look at the electric bike error codes below. The hub drive motor, for instance, is not as quite as powerful as the bb drive motor. If the problem persists, contact your eBike dealer. If you dont turn on the RE until the battery drops to the amber lamp, you will not see this problem. Some use the electric assist as a training tool to become faster on their standard bike, while others use the electric assist to get out and have fun. Seller claimed it was a faulty PAS (Hall effect) sensor, but it was something more obscure (Phase III connection error: Erorr code 24), which sounded more motor like to me. Read on to find out how to turn your smart device into a dedicated training tool for your Ribble e-bike. %PDF-1.5 % If you do not get any power to the display then you should start with the battery as well as all the connectors. Where the instructions refer to a 'short press this indicates one quick press of the button and then release. Ray Similarly, any heart rate transmitter chest belts must be Bluetooth (BLE) or dual Bluetooth/Ant+ enabled. Please contact your eBike Dealer to activate it. Therefore, when necessary, it's more than capable of doing its share of hard work up a steep hill. Power supply problem in the HMI bus. Try disconnecting and reconnecting the motor cable. Then check input voltage (P03) through your LCD Display parameters. O7 error seems to refer to battery voltage, but we would greatly appreciate any suggestions or help from you or whomever we could reach out to. Short curcuit at power output. This type of error happens due to a simple connection problem. EHZE*d[Q+{v`;Msw [o6m=o}z)K:1kh4h>MvvFUR&ctvNck6]5TLS|F}oWLcq)r1rF99,d;3"%p ]%p ]%p ]%p ]%kE^5xC'r1CN9s:t1C6lf0Cl1^ If you have an LCD Display (with digital screen) press and hold the M button for a couple of seconds to turn the kit on or off. Typically this is at 4.15v - 4.2v per cell, if you only charge to 80% which is about 4v eventually the cell groups will stray and balance will affect the batteries efficiency. Confirm if all pins on the plug are straight and get rid of any silicone interference on the connection area. When connected to the bike it charges the main battery when assistance is not being provided. H\n0E I was named his supervisor and certainly want to help! ]#!MG;$sEEgm{VXBNK9^w`H0 y!qA4C+`Y& Charge your battery for at least 30 mins and check if the voltage value increases. Each offers a set amount of torque as a percentage of the total amount per level. For the full list of error, always consider the manufacturers manual guide. Check the wiring accessory, disconnect it and contact the accessory supplier. Restart the eBike System. 203. Short pressing Button C (middle button) turns the system on and a long press of this same button turns the system off. If you are connected to the app an error code will be displayed. I need to update this post. How electricity flow in an electric bike works. The Ribble Hybrid AL e was selected for an Editor's Choice award in 2020. Each of which offers a slightly different power configuration for each resistance level. Solution: Try reconnecting the plugs while checking that none of the pins is bent and everything is connected correctly. Users can select a point on the map and either add it as a midpoint to your route or as your final destination. If you've not heard of MAHLE before, they are pioneers in the use of environmentally friendly and energy-efficient technology in the motor industry. Check out my gear on Kit: https://kit.co/kobEVisionFor the SMLRO ebike or any ebike with a E07 or sensor error, this is the fix :)Honeywell sensor: https:/. Setting Up Your Bicycle and Ebikemotion Companion App First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. If you have previously registered with the older ebikemotion app you will still need to register. With the app, you have a wealth of ride information at your fingertips. It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. To help you get the most out of your Ribble e-bike, we've put together this guide on some of the key features that will transform your e-bike riding experience. This is often referred to as electric bike error 5. If you stop pedalling then the bike will also come to a stop. If there is no change, check the connection or try a different charger. Electric bikes light lines power output failure or assist light error. Reduce power demand and restart the bike. I got the same problem. Solution: Change your bike battery by calculating the necessary voltage (not more, nor less). Update files are available for remote repair, please contact CSG warranty. Every error code outlines different issues with the bike. Now you can solve these minor issues easily and quickly. With your e-bike purchase, you have the option to link to the MAHLE SmartBike Systems companion app. If you stop midway through your route, the computer will pause the timer, and restart it whenever youre in movement again. Ribble e-bikes are built around the Ebikemotion X35+ 36V/250W M1 Motor System. Once you have successfully registered, the app will automatically provide you with a LINK MY SMARTBIKE option (pictured). If you use an incorrect battery, then it will go into the sleeping mode or not function accurately. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. No, pedal-assisted electric bikes do not require you to hold a valid drivers licence, pay tax or take out insurance. I went for a ride until I got the battery down to 85% and as soon as I connected it back to the charger the error went away. Solution: Turn off the system to cool down to the permissible temperature or let the drive unit heat up in case of low voltage. Ensure that the throttle is released and try again. Usually, errors occur when the sensor becomes unable to calibrate correctly. 2. Turn compatible lights on/off (if fitted). We fully advise new bike owners to experiment with the settings for each level to find what works for them. Want to learn how to get the most out of your electric bike battery? We use cookies to ensure that we give you the best experience on our website. Check the connection from the controller to the motor. It commonly occurs when there is a connection issue in the mount and battery. You may also have a blown fuse in the battery itself. Try to restart the engine. sedavis@fairpoint.net or tel: 850-838-4742 It occurs due to the excessive current from the battery pack. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. Belts can slip when there is too much friction or if the belt is over-tightened. Most battery systems use a generic programmed BMS, this only allows cell balancing at the top end of the cell voltage. It may not display this or other websites correctly. 03. Ebikemotion have issued a firmware update to solve this. Avoid large power demands while this error is active to prevent deterioration. Change the state of the Demo Mode to Activated mode. Enabling you to ride the bike just like any traditional non-assisted bike. This service is subscription-based and requires renewal annually. This thing works wonderfully. But, what was it about this particular system that made us choose it over the others? To turn the pedal-assist system off, simply hold down the button for approximately 2 seconds. Because generally, error codes indicated that there is something wrong with the bike. If this doesnt work, the speed sensor could be broken and needs replacement. This video goes over how to use the controller to get the most out of the bike. Once you connect your bike to the app you are able to select 1 of 3 cycling modes. Underneath that is an explanation of each app feature and how to access them. The MAHLE SmartBike systems app allows Ribble e-bike owners to keep track of the performance of both bike and rider in real-time. What electronic drive system does it use? The Ebikemotion X35 drive unit, found on bikes like the Orbea Gain and Pinarello Dyodo e-road bikes, is one of the most asked-about technologies in the shop. Never hurts to have 2, but is it really a firmware issue? The controller reaches its maximum level to tolerate the temperature indicated by. My bike (SLMRO) has a max speed limit of 22km set on it which I want to remove. Swipe top to bottom to switch between battery watt-hours remain on the battery and the weather forecast. Enable auto pause - pauses in the same way as your GPS cycling computer stops. The male and female prongs should have a positive connection. Think of it as a built-in Google Maps. The chief editor of this site, eBikeBuster. After completing my graduation in mechanical engineering, I worked for a renowned e-bike manufacturing company as a technician. The electric bike comes with some common errors, whether its an expensive one or an average priced electric bike. Both have their advantages and disadvantages. We showed the basic electric bike error codes, which can help you to get the exact issue. If you wish to bypass the first 2 levels and go straight to full assist you can of course cycle straight through the levels. If the error persists go to the official service, Access the Dealer App and connect the bicycle. Upon your first time using it, youll encounter a login screen. You will need to take it to a dealer that has the necessary cable. The Mahle My Smartbike App in Motor Maps shows 3 (three) standard modes Eco, Urban and Sport. Current sensor damaged. The MAHLE X35 employs a slimline Panasonic battery that is fully enclosed within the downtube and gives our bikes their stealth looks. Why would this be useful? Bosch Battery Pack Owner's Manual. First-time users receive five free maps for three months. Where complex systems like BMS, electric controllers are involved, error codes are helpful to understand the issue. With a computer, you can reboot it. He swapped out the mechanical rim brakes to hydraulic mt 200 disc brakes. Common ebike errors may include: 1. When you first receive your Ribble e-bike we thoroughly recommend downloading the MAHLE companion app from the Apple Store or Android Play. Is the battery and /or motor replaceable? Charge system for 3 hours until error disappers. you have Bluetooth enabled on your phone. /5. Avoid large power demands while this error is active to prevent deterioration. Even though getting error codes can be any riders nightmare, they are bound to appear anyway. Upon opening the app you will then be asked to enter your email address and password. It worked fine in the 'good' bike which is good news. New riders may not know all these error code facts. Why not take on the Five Ferries Island Hopping Challenge like Jane. Common ebike errors may include: This error occurs when a throttle cable is damaged or loose. Consider replacing the torque sensor, controller, or drive shaft. Literally, all you need for a pedal-assisted ride at your fingertips. Ups the motor assist without needing to go into the settings, all based on your heart rate. xref That voltage should match your battery. If the problem persists, contact your eBike dealer. Email us today, and get a reply within 24 hours on weekdays! Every error code defines different issues with the bike. If error persists try a new charger. Quick User Guide - iWoc ONE - Quick User Guide (EN-ES-DE-FR-IT-PT).pdf. The best practice is to use the manufacturer-recommended battery. However, if you feel that these pre-sets are not quite to your liking and you are reasonably tech-savvy, you can also customise the power that each level offers. Bosch PowerPack 300, 400, 500 Owner's Manual. I know exactly what the problem is and, more importantly, the fix. Yes, you can cycle through 3 different assistance modes (which can be configured further in the companion app), or choose to have the motor turned off completely; all at the press of a single button. Learn more at Call2Recycle. Check for silicone interference, corrosion damage, or loose or damaged cables. Contact us for further assistance. I wonder if I drain the battery and try to charge again if it will fix itself . If this method does not work, unplug the throttle from your kit and get a new one. the bike is switched on and you are in close proximity to it. Current supplied by the Battery Pack is too high. Also make sure that the battery prongs line up properly. Its a tendency practiced by many riders. Should an error occur with the system, the app will display an error code. HUMoIcrJc FdEEv(K@z^u~KpEj>qu%%_qzw?OCpo~,I~r#$/EupxP,Js'fs^_&O\~7/XT&'7vnw).3A_#R)TB5z 500 miles on bike. Park City, UT 84060 Hello, this is Evan Larry. That said, there is so much more than these Ebikemotion bikes have to offer besides basic assist. If the voltage value does not increase, check the connection and try another charger. A local Orbea service centre to me updated the firmware, job done. During the start-up procedure, the button will initially turn green to indicate everything is working correctly. 0000002752 00000 n 2014/15 Easy Motion Evo City Error Code 12, EBike sensor battery low warning on M20 Gain.

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